Terms of Service & Operational Policy

This is where you legally anchor the boundaries we developed to prevent hosts from nickel-and-diming your crew.

SERVICE AGREEMENT & PAYMENT TERMS This agreement establishes the standard operating procedures and payment expectations for services provided by Incredible Cleaning Crew. These terms are designed to ensure consistent, reliable, and high-quality turnover services for all short-term rental properties.

1. Invoicing & Payment Schedule All invoices are issued via PayPal upon the successful completion of a scheduled turnover. Payments are due within 24 hours of the invoice timestamp.

2. Suspension of Service (Stop-Work Policy) Incredible Cleaning Crew operates on a "payment-for-performance" basis. If an account balance exceeds 72 hours past due, a $25 late fee will be applied, and all future turnovers and maintenance visits will be immediately suspended and removed from our active calendar. Service will only resume once the outstanding balance is paid in full.

3. Property Access & Lockout Policy Incredible Cleaning Crew must be provided with a dedicated, permanent access code or a physical lockbox key that remains active at all times. Any changes to door codes or smart lock systems must be communicated in writing at least 48 hours prior to our next scheduled visit. If our team arrives for a scheduled turnover and cannot access the property, a 100% Lockout Fee equal to the full cost of the scheduled cleaning will be invoiced immediately.

4. Schedule Changes & Cancellations Cancellations or rescheduling requests must be submitted in writing at least 48 hours prior to check-out time. Cleanings canceled within 48 hours of the scheduled service will incur a 50% cancellation fee. Same-day cancellations will be charged at 100% of the cleaning rate.

5. Unplanned Delays & Extra Trip Fees Our daily routing is tightly scheduled. If a crew is dispatched to perform an out-of-scope task, such as picking up a community packet, and the item is not ready due to third-party or office delays, the standard trip fee still applies. We cannot alter scheduled cleanings for other properties to accommodate administrative delays outside of our control.